Systems Specialist

Job Function

Information Technology

Job Summary

The Executive/Higher Executive - Applications (Information Technology) develops and designs system solutions, tests the performance and usability of systems and prepares user training documentation. He/She handles situations which may require broad research of client business processes and requirements, information technology requirements, procedures or problems according to business needs. He/She acts as a liaison between system users and technical staff to address questions and issues.
He/She possesses an analytical mind, and is able to see interconnections with system solutions and usability. He/She adopts a systematic approach in handling ambiguous or complex issues, and actively discusses his perspectives to arrive at effective solutions.

Job Responsibilities/Key Tasks(External)

Identify business needs
•    Liaise with stakeholders to identify business needs
•    Conduct in-depth analysis of the business requirements specifications and feasibility studies on possible solutions
•    Support the development of business cases defining potential benefits, solutions to increase efficiencies of business processes and associated risks

Analyse business processes
•    Support the review of existing business processes to identify opportunities
•    Develop alternative solutions to streamline processes
•    Evaluate the viability and feasibility of possible improvements to processes
•    Support the development of recommendations to increase efficiency of processes
•    Develop reports and strategic analysis of business processes

Develop technical specification
•    Determine optimal means of meeting needs and requirements
•    Translate business requirements and user needs into functional specifications
•    Collaborate with developers to ensure requirements are incorporated into system design
•    Function as the liaison between users and technical staff throughout the solution implementation cycle
•    Work with relevant stakeholders on User Acceptance Testing
•    Verify that business requirements are incorporated into the design
•    Manage risks associated with solution integration

Facilitate change management
•    Support the development of change management plans
•    Develop technical documentation and training materials
•    Conduct user training to facilitate adoption of new systems
•    Act as a point of contact for users regarding complex queries

Manage programmes
•    Schedule activities to drive deliverables toward meeting the overall project plan
•    Work with users, technical staff and management to determine and resolve issues associated with project implementation
•    Review work at critical milestones with team leader or sponsor to maintain their commitment and support
•    Provide timely and accurate project progress information

Job Requirements

Professional Qualifications & Relevant Experience

- Degree in any IT related field or Computing Field

- 1-3 years of working experience