Senior Systems Specialist

Job Function

Information Technology

Job Summary

The Senior Executive - Applications (Information Technology) serves as the liaison between the business and IT in translating complex business needs into system solutions. He/She develops project plans, identifies and coordinates resources, involving those outside the unit. He/She handles situations which may require extensive research of the organisation’s business processes and requirements, information technology requirements, procedures or problems according to business needs. He/She addresses complex questions and/or issues.
He/She is able to see connections between business and IT needs of an organisation, and to develop and communicate effective system solutions. He/She thrives and easily draws trends from ambiguous circumstances, and addresses complex issues with sound judgement and decisions.

Job Responsibilities/Key Tasks(External)

Identify business needs
•    Liaise with senior stakeholders to identify business needs
•    Balance competing priorities from key stakeholders to maximise the value delivered to the organisation
•    Review business requirements specifications and feasibility of possible solutions
•    Prepare business cases defining potential benefits, solutions to increase efficiencies of business processes and associated risks

Analyse business processes
•    Review existing business processes to identify opportunities
•    Develop alternative solutions to streamline business processes
•    Assess feasibility of alternative solutions
•    Establish requirements for the implementation of changes in the business processes
•    Recommend approaches to increase efficiency
•    Present recommended changes on business processes to stakeholders to garner support

Develop technical specification
•    Translate business requirements into technical specifications
•    Guide the team to gather and document existing system specifications
•    Develop a roadmap to translate existing system specifications into future-state systems requirements
•    Collaborate with the design and development teams to support in building the future-state systems
•    Validate the alignment of solutions with business requirements
•    Anticipate risks associated with solution integration
•    Guide the design and development team towards a smooth solution integration

Facilitate change management
•    Develop change management plans
•    Oversee the development of technical documentation and training materials
•    Maintain communication channels with stakeholders to update on changes and ensure user buy-in
•    Oversee user training to facilitate adoption of new systems

Manage programmes
•    Scope out statement of works setting clear expectations of deliverables and exclusions from the project
•    Define roles and responsibilities of project members
•    Maintain the overall project plan and timelines of activities
•    Manage compliance of the project deliverables related to cost, time and quality standards
•    Work with users, technical staff and management to determine and resolve issues associated with project implementation
•    Conduct regular project reviews to recommend schedule changes, cost or resource adjustments

Job Requirements

Professional Qualifications & Relevant Experience