Senior Manager - Operations

Job Function

Warehouse & Cold Chain Management

Job Summary

The Senior Manager - Warehouse and Cold Chain Management is responsible for the overall management and strategy of the Warehouse, including Transportation and Order Processing function. He/She drives strategic initiatives, large-scale implementation projects and interventions, and sets the direction of the warehouse’s business continuity and planning.

He/She is a strategic advocate, sensitive to customers’ needs, and is pro-active to deliver results and persuasive to obtain buy-in among internal and external stakeholders. Being resourceful and systematic, he/she exercises active management of business resources, manpower, internal assets and external partners to drive profitability of the business.

Job Responsibilities/Key Tasks(External)

Business Administration Operations 

• Drive and expand recurring revenue streams within the framework of the organisation’s vision and overall objectives
• Front development, communication and implementation of effective growth strategies and processes
• Drive development of business continuity and succession management for mission critical roles that have financial impact to the organisation
• Foster a value-based culture and a culture of accountability in the organisation
• Drive the organisation's governance, compliance issues and reporting
• Drive organisation’s compliance to data governance and protection
• Lead high-performing teams, attract and retain talent, provide mentorship and guidance to management
• Drive development of resource and cost management optimisation plans based on the market practice and business environment
• Drive operational policies, standards and procedures
• Drive risk mitigation plans

Business Process/Continuous Improvement 

• Provide overall and strategic leadership, develop long-term planning and lead to realise the organisation's growth agenda
• Drive improvements to the organisation's operations through feedback and identification of issues
• Drive business process improvement solutions to determine effectiveness

Safety and Health 

• Set organisational Workplace Safety & Health (WSH) strategy to manage compliance rates
• Drive safety and health risk assessment
• Drive behavioural change at organisational level to address non-conformance of WSH standards
• Drive WSH solutioning discussions around suggestions to improve existing processes

Technology Application 

• Drive organisational transformation projects and programmes development

Sales and Customer Service 

• Cultivate strong relationships with public and private sector stakeholders
• Drive business plans to grow the markets of vertical sectors
• Drive business plans to grow the business
• Engage in targeted conversations that steer customers to solutions that address their needs
• Drive intervention strategies to mitigate gaps in delivery of logistics services

Job Requirements

- Knowledge of SAP/Warehouse Management System (WMS)

- Proficiency in Microsoft Office/Power Platform Applications 

Professional Qualifications & Relevant Experience

- Diploma/Degree in any logistics-related field

- Minimum 8 years of relevant working experience

- Singaporean only

“This job is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to ST Logistics’s PDPA -https://www.stlogs.com/pages/personal-data-policy/ and e2i’s PDPA - https://www.e2i.com.sg/pdpa/. “