Senior Manager - IT

Job Function

Information Technology

Job Summary

The Vice President - IT leads the IT function and provides strategic directions, solutions and policies to support business goals. He/She develops the information strategy and services to meet business requirements including training and upgrading of systems and/or technology knowledge and skills of all staff to improve productivity through information systems. He/She directs and promotes governance policies and standards in relation to security, quality, risk and project management. He/She leads important innovation initiatives and has ultimate accountability for the function. He/She provides the highest level of advice and recommendations to the heads of organisations or business units. He/She has the ability to leverage on new and innovative technology to develop strategic directions for the IT functions alignment with the organisation objectives.
He/She is able to propose solutions and influence key stakeholders to drive commitment for initiatives across the organisation.

Job Responsibilities/Key Tasks(External)

Plan infrastructure operations and maintenance strategy 
    • Advise the business on infrastructure operations and maintenance related issues 
    • Recommend process, product or service improvements, resource optimisation and cost savings 
    • Partner with stakeholders to define infrastructure operations and maintenance requirements for new technology implementations 
    • Anticipate internal and/or external business challenges and/or regulatory issues 
    • Forecast financial, physical, and human resource needs to meet established objectives 

Manage infrastructure and infrastructure implementation 
    • Organise managers, engineers and technical specialists to perform day-to-day activities around infrastructure implementation 
    • Control the prioritisation of requirements and allocation of staff, budget and equipment resource 
    • Update senior leaders on the status of implementation and expansions of infrastructure 
    • Coordinate complex and major implementation rectifications 
    
Provide incident resolution guidance 
    • Schedule activities to ensure continuity of service and prompt resolution of issues 
    • Monitor response and resolution time on live incidents 
    • Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved 
    • Respond to more complex, escalated enquiries from team members 
    • Develop problem solving guidelines, checklists, or materials to assist staff to respond to user problems 
    • Oversee disaster recovery planning and testing 
    
Manage projects 
    • Assign team members to projects 
    • Supervise the execution of day-to-day infrastructure operations, system installations and integration 
    • Guide engineers toward performing services on time, within budget and in accordance with business requirements 
    • Maintain oversight of complex infrastructure operations and maintenance projects end-to-end as required 
    • Monitor overall infrastructure performance, capacity and resource utilisation 
    • Drive resource and cost optimisation across projects 
    • Develop infrastructure operations and maintenance project plans 
    • Initiate plans to respond to request on more infrastructure and system resources 
    • Update senior leaders on project status, resource optimisation and cost savings 

Manage teams 
    • Oversee team management including budgets, forecasting, work allocations and staffing 
    • Develop staff through ongoing coaching, mentoring and career discussions 
    • Define common goals, direction and accountability among staff 
    • Drive effective performance management practices within the department in accordance with organisation policies and procedures

Job Requirements

Professional Qualifications & Relevant Experience

- Bachelor's Degree (or equivalent professional qualifications) in a relevant field

- At least 12 years of relevant working experience