Senior / Executive - Operations

Job Function

Warehouse & Cold Chain Management

Job Summary

The Senior Executive - Order Processing (Warehouse & Cold Chain Management) is responsible for preparing customer proposals and/or tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. He/She is also responsible for managing customers and coordinating with colleagues during the entire process. Resourceful and analytical, he/she is required to analyse customer needs and convince customers to adopt proposals.

Job Responsibilities/Key Tasks(External)

Business Administration Operations
•    Manage stakeholders to monitor completion of requirements and activities
•    Participate in value-based culture and a culture of accountability in the organisation
•    Adhere to organisation’s governance, compliance issues and reporting processes
•    Adhere to organisation’s data governance and protection processes
•    Lead teams in the workplace
•    Review allocation of resources in support of different business activities
•    Optimise use of allocated resources
•    Coordinate operational policies, standards and procedures
•    Execute risk mitigation plans
•    Develop incident or crisis management plans to ensure gaps are mitigated

Business Process/Continuous Improvement
•    Analyse risks associated with different approaches of process changes
•    Engage senior management for buy-in to implement solutions identified
•    Execute business processes improvement solutions
•    Adhere to corporate social responsibility policies for logistics operations
•    Execute environmental protection policies and procedures
•    Develop measures using quality management knowledge to enhance quality standards

Safety and Health
•    Manage WSH activities to ensure department's compliance to requirements
•    Perform safety and health risk assessment
•    Coordinate corrective actions to address areas of non-conformance to WSH standards
•    Address WSH risks from assessment reports to determine hazards
•    Manage WSH solutioning discussions around suggestions to improve existing processes

Technology Application
•    Review areas in logistics operations where technology can enhance processes
•    Leverage on data analytics to build insights on technology usage

Sales and Customer Service
•    Manage key accounts through maintaining close contact with stakeholders
•    Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
•    Plan delivery of logistics products and services that meet customer requirements
•    Deploy logistics services that meet customer requirements
•    Monitor lapses in delivery of logistics services to customers
•    Resolve escalated customer relationship management conflicts

Transportation Operations
•    Review application of integrated logistics solutions and business management principles to improve overall transport plan

Warehousing, Cargo and Material Handling
•    Manage resources to ensure cargo-handling schedules are met
•    Manage cargo documentation process according to industry standards or sector requirements
•    Develop operational improvements based on performance measures
•    Develop methods and techniques to manage time and temperature-sensitive cargo
•    Manage time and temperature-sensitive cargo operations

Job Requirements

• Basic knowledge of SAP / Warehouse Management System (WMS) / Supply Chain Software / Enterprise Resource planning (ERP) Systems.
• -Proficient in MS Office Applications / Microsoft Power Platform Applications.

Professional Qualifications & Relevant Experience

• Degree / Diploma in Business / Logistics / Supply Chain or equivalent certifications
•  3-5 years of relevant experience in order fufliment / supply chain.