Manager - Operations

Job Function

Warehouse & Cold Chain Management

Job Summary

The Manager - Warehouse and Cold Chain Management is responsible for the operations of the Warehouse. He/She manages the operational policies, standards and procedures, and leads the implementation of warehousing solutions, on-site solutions and processes, and delivering service excellence.
He/She is also responsible for managing business resources, overall customer service quality and relationships. He/She facilitates the organisation’s adoption and implementation of technology to enhance productivity, efficiency and safety of the business.
He/She is expected to lead and maintain the professionalism and discipline of his/her department, and make business decisions independently. He/She is also expected to assess or mitigate security risks and oversee responses to incidents and emergencies.

Job Responsibilities/Key Tasks(External)

Business Administration Operations 

• Manage recurring revenue streams within the framework of the organisation’s vision and overall objectives
• Influence stakeholders’ perspectives on requirements and activities
• Encourage a value-based culture and a culture of accountability in the organisation
• Ensure adherence to organisation’s governance, compliance issues and reporting processes
• Ensure adherence to organisation’s data governance and protection processes
• Manage teams in the workplace
• Align resources management (manpower and asset) strategies with business strategies across different business activities
• Manage operational policies, standards and procedures
• Develop risk mitigation plans

Technology Application 

• Drive organisational transformation projects and programmes development
• Drive the successful completion of technology projects
• Review impact of the use of technology or electronic tools and devices on organisational performance
• Review the impact of implementing technology enablers on organisational operations
• Leverage on data analytics to build insights on technology usage

Warehousing, Cargo and Material Handling 

• Determine warehouse storage system strategy using knowledge of changes in conditions, operations and the environment and its impact to outcomes
• Develop warehouse operations performance goals using quality management knowledge
• Review warehousing standards for quality management systems
• Review warehouse planning methods, warehouse storage and layout plans
• Lead warehouse security planning and operations
• Review selected and deployed material handling systems
• Lead re-location of warehouses
• Communicate importance of achieving cargo-handling timeframe outcomes with efficient use of resources
• Manage the impact of changing industry standards or sector requirements in cargo documentation
• Manage the performance level of equipment
• Review methods and techniques to better manage dangerous goods and hazardous materials
• Review methods and techniques to better manage time and temperature-sensitive cargo
• Review cargo consolidation plans to identify savings in space, cost and efficiency

Job Requirements

• Basic knowledge of SAP/Warehouse Management System (WMS)/Supply Chain Software/Enterprise Resource Planning (ERP) Systems
• Proficiency in basic Microsoft Office/Power Platform Applications 
• Strong analytical, problem solving and communication skills
• Leadership skills and the ability to collaborate across functions

Professional Qualifications & Relevant Experience

• Degree/Diploma in Business/Logistics/Supply Chain or equivalent certifications
• 7-10 years of relevant working experience in Warehouse Operations/Vendor Management