Manager - IT (Infra)

Job Function

Information Technology

Job Summary

The Manager - Infrastructure (Information Technology) provides direction for the design, implementation, and maintenance of the physical and/or virtual infrastructure. He/She develops and implements operating policies, strategies and tactics. He/She sets the direction for the methodologies, tools and frameworks used in the infrastructure design and builds a strong partnership with key stakeholders from a strategic and operational perspective to ensure alignment with business requirements and expectations.
He/She is a strong leader, with a broad sense of perspective and the ability to influence key internal and external stakeholders. He/She is strategic in his/her approach to managing resources and developing capabilities within the team.

Job Responsibilities/Key Tasks(External)

Plan infrastructure operations and maintenance strategy 
Advise the business on infrastructure operations and maintenance related issues 
Recommend process, product or service improvements, resource optimisation and cost savings 
Partner with stakeholders to define infrastructure operations and maintenance requirements for new technology implementations 
Anticipate internal and/or external business challenges and/or regulatory issues 
Forecast financial, physical, and human resource needs to meet established objectives 

Manage infrastructure and infrastructure implementation 
Organise managers, engineers and technical specialists to perform day-to-day activities around infrastructure implementation 
Control the prioritisation of requirements and allocation of staff, budget and equipment resource 
Update senior leaders on the status of implementation and expansions of infrastructure 
Coordinate complex and major implementation rectifications 

Provide incident resolution guidance 
Schedule activities to ensure continuity of service and prompt resolution of issues 
Monitor response and resolution time on live incidents 
Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved 
Respond to more complex, escalated enquiries from team members 
Develop problem solving guidelines, checklists, or materials to assist staff to respond to user problems 
Oversee disaster recovery planning and testing 

Manage projects 
Assign team members to projects 
Supervise the execution of day-to-day infrastructure operations, system installations and integration 
Guide engineers toward performing services on time, within budget and in accordance with business requirements 
Maintain oversight of complex infrastructure operations and maintenance projects end-to-end as required 
Monitor overall infrastructure performance, capacity and resource utilisation 
Drive resource and cost optimisation across projects 
Develop infrastructure operations and maintenance project plans 
Initiate plans to respond to request on more infrastructure and system resources 
Update senior leaders on project status, resource optimisation and cost savings 

Manage teams 
Oversee team management including budgets, forecasting, work allocations and staffing 
Develop staff through ongoing coaching, mentoring and career discussions 
Define common goals, direction and accountability among staff 
Drive effective performance management practices within the department in accordance with organisation policies and procedures 

Job Requirements

Professional Qualifications & Relevant Experience

- Bachelor's Degree (or equivalent professional qualifications) in a relevant field
- 7-10 years of relevant experience will be preferred