Higher/Exec - Ops (Freight Mgt) (FM-021)

Job Function

Freight Management

Job Summary

The Executive/Higher Executive - Operations (Freight Management) is responsible for freight forwarding permit processing from preparation, application submission through to final inspection. He/She is also responsible for advising customers on import and export rules and regulations for complex freight.

Systematic and logical, he/she is also responsible for prompt and accurate permit declaration and providing precise information to airlines, carriers, destination/ origin co-loaders and customs, and attending to customers' enquiries, handling claims and cargo discrepancies.

Analytical and systematic, he/she is required to plan and review complex freight and persuasive to manage stakeholders and customers.

He/She is also expected to work with internal and external stakeholders to accomplish his work. He/She is also expected to coordinate closely with internal and external stakeholders to develop freight solutions.

Job Responsibilities/Key Tasks(External)

Perform Freight Forwarding Tasks
•Advise customers on the most cost-efficient freight shipment alternatives based on prevalent tariffs, insurance and quotes
•Communicate with export and import customs authorities in relevant territories and countries to ensure efficient customers clearance
•Implement innovative logistics solutions that address customer needs
•Identify appropriate solutions to address customer queries based on sales/customer management knowledge

Perform Cargo and/or Material Handling and Delivery Tasks
•Execute changes in industry standards or sector requirements in cargo documentation
•Execute contingency plans for cargo-handling and delivery operations
•Perform cargo acceptance documentation and handle customs clearance processing according to industry standards or sector requirements
•Plan cargo-handling and delivery operations in compliance to rating principles as well as operator variations
•Organise cargo documentation process according to industry standards or sector
•Plan cargo or material-handling security procedures
•Follow cargo or material-handling security procedures
•Resolve incidents and crisis arising from day-to-day operations.
•Support department in incident or crisis management initiatives
•Evaluate carrier performance to ensure on-time shipments
•Organise documentation for transshipment and transloading operations
•Processing or Accepting Dangerous Goods Consignments
•Organise documentation for specialised cargo

Business and continuous Improvement Activities
•Administer purchase orders and payment process
•Review areas in logistics operations where technology can enhance processes
•Leverage on data analysis to build insights on technology usage
•Determine key messages to communicate to internal stakeholders for application of latest technology trends
•Evaluate the costs and benefits of current business processes within warehouse operations
•Evaluate risks associated with different approaches of process changes
•Work with allocated resources to ensure alignment of interest within business activities processes

Compliance and Documentation
•Follow standard and established compliance-related administrative activities.
•Perform checks in accordance with internal SOP, policies and government regulatory requirements to identify non-compliance.
•Assist in managing import and export documentation administration.
•Perform basic risk assessment

Others
•Undertake any assigned projects / duties directed by Management (if any)

Job Requirements

• Proficient in MS Office Applications / Microsoft Power Platform Applications. 
• Strong understanding of transportation and supply chain processes.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Knowledge of relevant industry regulations and compliance
• requirements.
• Problem-solving and decision-making abilities.
• Customer-oriented mindset with a focus on service excellence.
• Team player with a positive attitude and willingness to learn
• Basic knowledge of SAP / Warehouse Management System (WMS) / Supply Chain Software / Enterprise Resource planning (ERP) Systems / Freight Management System (FMS)
• Willingness to take on any other secondary appointment(s) as assigned

Professional Qualifications & Relevant Experience

• Diploma/ Degree in Business / Logistics / Supply Chain or equivalent certifications 
• 1-3 years of relevant experience in Freight Operations or logistics.