Higher Executive - Quality Assurance (Defence) (QA-014)

Job Function

Quality Assurance

Job Summary

The Higher Executive - Quality Assurance coordinates and perform day to day quality control activities adhere to production schedule and inspects incoming, in-process and outgoing products/shipments for adherence to quality requirements. He/She is able to support and customized Quality Plans for customers and recommends solutions to address quality queries, customer complaints and audit requirements. He is responsible for the evaluation of products during tender and ensures products offered conform to the pre-determined requirements set by the customer. He should have the knowledge in regulatory affairs and compliance standards to align the organisation's QMS with international and national regulatory standards for compliance.

In addition, he should propose continuous improvement and enhance department operations, take part in development projects to enhance the products’ design and materials. 
He is able to perform tasks on designing documentation guidelines and templates, as well as delivers quality-related training.

The Higher Executive - Quality Assurance has an eye for details and able to carry out his tasks and managed priorities and address multi-faceted issues effectively. He should have good communication skills which enables him to interact with groups of internal and external stakeholders.

Job Responsibilities/Key Tasks(External)

Manage customer relationships

• Handle and process records and documentation of customer engagements (enquiries, complaints and rejections)
• Recommend customer requests that deviate from signed contractual agreement at the guidance of the manager
• Support and handle customer dissatisfaction of products, service standards while working with relevant parties to resolve issues.
• Propose and review product services/technical nuances related to product and services and/or product and service offerings

Facilitate achievement of quality expectations and standards

• Identify Quality activities and generate monthly report for near miss, complaints, non-conformance products and deviation reports and ensure the results to meet KPIs.
• Conduct internal and external quality audit programmes.
  Support complaint management activities, including investigation and vigilance reporting, quality incidence (non-conformity), and deviation and incidents handling and reporting.
• Evaluate the tender samples’ material performance, design functions, colour & dimensions conformance to the customers’ technical specifications.
•  Assist the Manager in products’ material & design development / enhancement projects.
• Conduct market survey & technology watch for new products and latest developments in material & design.
• Craft new technical specifications & amend / update existing technical specifications. 

Others

• Any other duties assigned by Management

Job Requirements

• Knowledge in ISO 9001: 2015 / quality assurance principles and practices 
• Proficient in MS Office Applications / Microsoft Power Platform Applications
• Strong analytical, problem-solving, and digital skills
• Excellent Communication and interpersonal skills
• Ability to work independently and manage multiple priorities 
• Strong attention ton detail and organisational skills
• Excellent communication, teamwork, and adaptability in a high-tech, fast-paced environment.

Professional Qualifications & Relevant Experience

• 1-3 years of relevant experience in quality assurance,  logistics, and supply chain operations 
  
• Degree in Engineering / Materials Engineering and or related field  
• Knowledge of supply chain management principles and practices, quality assurance, QMS, or operational compliance
  
• Experience in, or a strong interest in, military products, military apparel/equipment, sportswear, or related technical products is preferred  
• Knowledge of Workplace Safety & Health (WSH) and sustainability practices
• Foundation in Lean, Six Sigma (Yellow/Green Belt), or continuous improvement tools is a plus.
• Understand the different evaluation methodologies (Default, AHP, QEM, etc.)
• Knowledge on product design, material & functions
• Understand product manuals, SOPs & MSDS
• Understand the sampling size plan and acceptance / rejection number based on the Acceptable Quality Limit (AQL) stated in the ANSI Z1.4 – Sampling Standards for Quality Control
• Apply 5S techniques