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Higher Executive - Operations

Job Function

Warehouse and Cold Chain Management

Job Summary

The Higher Executive - Order Processing (Warehouse and Cold Chain Management) is responsible for preparing customer proposals and/or tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. He/She is also responsible for managing customers and coordinating with colleagues during the entire process.

Resourceful and analytical, he/she is required to analyse customer needs and convince customers to adopt proposals.

Job Responsibilities/Key Tasks(External)

Business Administration Operations

  • Manage stakeholders to monitor completion of requirements and activities
  • Participate in value-based culture and a culture of accountability in the organisation
  • Adhere to organisation’s governance, compliance issues and reporting processes
  • Adhere to organisation’s data governance and protection processes
  • Lead teams in the workplace
  • Review allocation of resources in support of different business activities
  • Optimise use of allocated resources
  • Coordinate operational policies, standards and procedures
  • Execute risk mitigation plans
  • Develop resource plans within business activities
  • Develop incident or crisis management plans to ensure gaps are mitigated

Business Process/Continuous Improvement

  • Analyse risks associated with different approaches of process changes
  • Engage senior management for buy-in to implement solutions identified
  • Execute business processes improvement solutions
  • Adhere to corporate social responsibility policies for logistics operations
  • Execute environmental protection policies and procedures
  • Coordinate products through product lifecycle
  • Ensure adherence to business requirements throughout project lifecycle
  • Develop measures using quality management knowledge to enhance quality standards

Safety and Health

  • Manage WSH activities to ensure department's compliance to requirements
  • Perform safety and health risk assessment
  • Coordinate corrective actions to address areas of non-conformance to WSH standards
  • Address WSH risks from assessment reports to determine hazards
  • Manage WSH solutioning discussions around suggestions to improve existing processes

Technology Application

  • Review areas in logistics operations where technology can enhance processes
  • Integrate technology solutions and automations to replace inefficient processes
  • Leverage on data analytics to build insights on technology usage

Sales and Customer Service

  • Manage key accounts through maintaining close contact with stakeholders
  • Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
  • Plan delivery of logistics products and services that meet customer requirements
  • Deploy logistics services that meet customer requirements
  • Monitor lapses in delivery of logistics services to customers
  • Resolve escalated customer relationship management conflicts

Transportation Operations

  • Review application of integrated logistics solutions and business management principles to improve overall transport plan

Warehousing, Cargo and Material Handling

  • Manage resources to ensure cargo-handling schedules are met
  • Manage cargo documentation process according to industry standards or sector requirements
  • Develop operational improvements based on performance measures
  • Develop methods and techniques to manage time and temperature-sensitive cargo
  • Manage time and temperature-sensitive cargo operations

Job Requirements

- Basic knowledge of SAP/Warehouse Management System (WMS)

- Proficiency in basic Microsoft Office/Power Platform Applications 

Professional Qualifications & Relevant Experience

  • Degree / Diploma in  Logistics / Supply Chain or equivalent certifications 

  • 1-3 years of relevant working experience

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