Higher Executive - Operations

Job Function

Warehouse & Cold Chain Management

Job Summary

The Higher Executive - Operations is responsible for developing and execution of operational policies, standards and procedures for the Warehouse. He/She monitors and optimizes storage and utilization levels making data-driven decisions to improve productivity and efficiency of the warehouse.

Analytical and logical, he/she is required to explore solutions and analyse the feasibility of plans. He/She is also expected to coordinate closely with internal and external stakeholders to implement processes and technology, and to assist in the management of the warehouse operations department.

Job Responsibilities/Key Tasks(External)

Business Administration Operations
•    Manage stakeholders to monitor completion of requirements and activities
•    Participate in value-based culture and a culture of accountability in the organisation
•    Adhere to organisation’s governance, compliance issues and reporting processes
•    Adhere to organisation’s data governance and protection processes
•    Lead teams in the workplace
•    Review allocation of resources in support of different business activities
•    Optimise use of allocated resources
•    Coordinate operational policies, standards and procedures
•    Execute risk mitigation plans

Business Process/Continuous Improvement
•    Analyse risks associated with different approaches of process changes
•    Engage senior management for buy-in to implement solutions identified
•    Execute business processes improvement solutions
•    Adhere to corporate social responsibility policies for logistics operations
•    Execute environmental protection policies and procedures
•    Develop measures using quality management knowledge to enhance quality standards

Safety and Health
•    Manage WSH activities to ensure department's compliance to requirements
•    Perform safety and health risk assessment
•    Coordinate corrective actions to address areas of non-conformance to WSH standards
•    Address WSH risks from assessment reports to determine hazards
•    Manage WSH solutioning discussions around suggestions to improve existing processes

Sales and Customer Service
•    Manage key accounts through maintaining close contact with stakeholders
•    Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
•    Plan delivery of logistics products and services that meet customer requirements
•    Deploy logistics services that meet customer requirements
•    Monitor lapses in delivery of logistics services to customers

Warehousing, Cargo and Material Handling
•    Execute warehouse operations performance goals using quality management knowledge
•    Develop warehousing standards for quality management systems
•    Develop warehouse planning methods, warehouse storage, layout and material handling equipment (MHE)plans
•    Develop warehouse security plans
•    Manage re-location of warehouses
•    Manage resources to ensure cargo-handling schedules are met
•    Manage cargo documentation process according to industry standards or sector requirements
•    Develop operational improvements based on performance measures
•    Manage dangerous goods and hazardous materials operations

Job Requirements

• Basic knowledge of SAP/Warehouse Management System (WMS)/Supply Chain Software/Enterprise Resource Planning (ERP) Systems
• Proficiency in basic Microsoft (MS) Office/Power Platform Applications

Professional Qualifications & Relevant Experience

• Degree/Diploma in Business/Logistics/Supply Chain or equivalent certifications
• 1-3 years of relevant working experience in Warehouse Operations/Vendor Management