Higher Executive - Operations (SFA)

Job Function

Asset Management

Job Summary

The Executive/ Higher Executive - Account/Program Management  is responsible to assist logistics programmes and related customer service activities. He/she is also responsible in ensuring customer requirements are met, assist to manage programme resources, including manpower, internal assets and external vendors

Analytical and logical, he/she is required to manage resources and obtain buy-in from internal and external stakeholders.

Job Responsibilities/Key Tasks(External)

• Contribute to recurring revenue streams. Ensure the billing for the activities is well documented and to bill customer promptly.
• Manage stakeholders to monitor completion of requirements and activities
• Participate and contribute to the enhancement in value-based culture and a culture of accountability in the organisation
• Analyse risks associated with different approaches of process changes
• Execute and constant review of business process improvement solutions; with particular emphasis on pandemic operations. Facilitate a smooth transition from normal work processes to surge operation by liaising with warehouse operation team.
• Review latest technology trends for adoption application to logistics business
• Plan key activities and milestones in technology projects and provide documentation support to the project management
• Manage customer accounts through established workflow with stakeholders and constantly review for continuous improvement

Job Requirements

• Basic knowledge of SAP / Warehouse Management System (WMS) / Supply Chain Software / Enterprise Resource planning (ERP) Sysems.
• Proficiency in basic MS Office Applications / Microsoft Power Platform Applications  

Professional Qualifications & Relevant Experience

• Degree / Diploma in Business / Logistics / Supply Chain or equivalent certifications 
• 1-3 years of relevant working experience in Warehouse operations / account/programme management / vendor management.