Executive - Order Processing

Job Function

Warehouse & Cold Chain Management

Job Summary

The Executive - Order Processing (Warehouse & Cold Chain Management) is responsible for preparing customer proposals and/or tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. He/She is also responsible for managing customers and co-ordinating with colleagues during the entire process. Resourceful and analytical, he/she is required to analyse customer needs and convince customers to adopt proposals.

Job Responsibilities/Key Tasks(External)

Business Administration Operations
•    Manage stakeholders to monitor completion of requirements and activities
•    Participate in value-based culture and a culture of accountability in the organisation
•    Adhere to organisation’s governance, compliance issues and reporting processes
•    Adhere to organisation’s data governance and protection processes
•    Lead teams in the workplace
•    Review allocation of resources in support of different business activities
•    Optimise use of allocated resources
•    Coordinate operational policies, standards and procedures
•    Execute risk mitigation plans
•    Develop incident or crisis management plans to ensure gaps are mitigated

Business Process/Continuous Improvement
•    Analyse risks associated with different approaches of process changes
•    Engage senior management for buy-in to implement solutions identified
•    Execute business processes improvement solutions
•    Adhere to corporate social responsibility policies for logistics operations
•    Execute environmental protection policies and procedures
•    Develop measures using quality management knowledge to enhance quality standards

Safety and Health
•    Manage WSH activities to ensure department's compliance to requirements
•    Perform safety and health risk assessment
•    Coordinate corrective actions to address areas of non-conformance to WSH standards
•    Address WSH risks from assessment reports to determine hazards
•    Manage WSH solutioning discussions around suggestions to improve existing processes

Technology Application
•    Review areas in logistics operations where technology can enhance processes
•    Leverage on data analytics to build insights on technology usage
Sales and Customer Service
•    Manage key accounts through maintaining close contact with stakeholders
•    Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
•    Plan delivery of logistics products and services that meet customer requirements
•    Deploy logistics services that meet customer requirements
•    Monitor lapses in delivery of logistics services to customers
•    Resolve escalated customer relationship management conflicts

Transportation Operations
•    Review application of integrated logistics solutions and business management principles to improve overall transport plan

Warehousing, Cargo and Material Handling
•    Manage resources to ensure cargo-handling schedules are met
•    Manage cargo documentation process according to industry standards or sector requirements
•    Develop operational improvements based on performance measures
•    Develop methods and techniques to manage time and temperature-sensitive cargo
•    Manage time and temperature-sensitive cargo operations

Job Requirements

- Basic knowledge of SAP/Warehouse Management System (WMS)

- Proficiency in basic Microsoft Office/Power Platform Applications 

Professional Qualifications & Relevant Experience

- Diploma/Degree in any logistics-related field

- 1-3 years of working experience

“This job is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to ST Logistics’s PDPA -https://www.stlogs.com/pages/personal-data-policy/ and e2i’s PDPA - https://www.e2i.com.sg/pdpa/. “