Exec - Quality Assurance (QA-006)

Job Function

Quality Assurance

Job Summary

Executive is responsible for quality control activities in accordance to regulations and requirements and inspects incoming, in-process and outgoing products/shipments for adherence to quality requirements. He/She is able to assist quality queries, customers complaints and audit. Preferably basic knowledge in regulatory affaris and compliance standards to align the organisation's QMS with international and national regulatory standards for compliance.

In addition, he can recommend continuous improvement and enhance department operations. He is able to support in designing documentation guidelines and templates, as well as delivers quality-related training.

Executive is meticulous and systematic in carrying out his tasks and able to identify discrepancies in quality issues and suggest resolutions. He has the basic communication skills which enables him to interact with groups of internal and external stakeholders.

Job Responsibilities/Key Tasks(External)

Manage customer relationships 
•    Perform records and documentation of customer engagements.
•    Propose customer requests that deviate from signed contractual agreement at the guidance of the manager.
•    Report and assist customer dissatisfaction of products, service standards while working with relevant parties to resolve issues.
•    Initiate products services/technical nuances related to product and services and/or product and service offerings.

Contribute to continuous improvement and technology advancement
•    Support research on product and material development to enhance product value for customers. 
•    Propose adoption of new technologies and procedures to support productivity and innovation.
•    Perform and apply quality audit data for data analytics.
•    Apply lean practices for Quality activities. 

Facilitate achievement of quality expectations and standards
•    Perform Quality activities and generate monthly report for near miss, complaints, non-conformance products and deviation reports and ensure the results to meet KPIs. 
•    Support internal and external quality audit programmes 
•    Identify process improvements to address identified product quality issues.
•    Report complaint management activities, including investigation and vigilance reporting, quality incidence (non-conformity), and deviation and incidents handling and reporting. 

Perform quality control activities
•    Perform day to day quality control activities adhere to production schedule.
•    Perform inspection of incoming, in-process and outgoing products/shipments for adherence to quality requirements 
•    Propose investigation root cause and recommend corrective and preventive measures.  
•    Execute facility maintenance for critical equipment. 
•    Execute maintenance programme. 
•    Execute engineering projects. 
•    Assist in implementation of maintenance and engineering risk assessments, processes and work instructions. 

Manage document control measures
•    Maintain electronic and hardcopy documentation to ensure adherence to Standard Operating Procedures (SOPs) and requirements. 
•    Apply documentation management system.
•    Update and distribution of documents as required. 
•    Prepare information needed for audits of the documentation management system. 
•    Record results of document control audits 

Manage Quality related training
•    Assist and Support training on QMS, regulatory and other requirements. 
•    Propose training programmes and materials for QMS, regulatory and other requirements. 
•    Collect training data outcomes and effectiveness.

Job Requirements

• Proficient in MS Office Applications / Microsoft Power Platform Applications
• Strong analytical and problem-solving skills
• Excellent Communication and interpersonal skills
• Ability to work independently and manage multiple priorities 
• Strong attention ton detail and organisational skills

Professional Qualifications & Relevant Experience

• 1-3 year of relevant experience 
• Diploma/Degree in pharmaceutical science or health science or related field