Deputy Manager - Operations (DEF)

Job Function

Warehouse & Cold Chain Management

Job Summary

The Deputy Manager - Warehouse and  Cold Chain Management is responsible for the operations of the Warehouse. He/She manages the operational policies, standards and procedures, and leads the implementation of warehousing solutions, on-site solutions and processes, and delivering service excellence.

He/She is also responsible for managing business resources, overall customer service quality and relationships. He/She facilitates the organisation’s adoption and implementation of technology to enhance productivity, efficiency and safety of the business.

He/She is expected to lead and maintain the professionalism and discipline of his department, and make business decisions independently. He/She is also expected to assess or mitigate security risks and oversee responses to incidents and emergencies.

Job Responsibilities/Key Tasks(External)

Sales and Customer Service 

• Drive customer attraction and retention strategies to improve on customer loyalty
• Collaborate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
• Develop business plans to grow the markets of vertical sectors
• Develop business plans to grow the business
• Engage in targeted conversations that steer customers to solutions that address their needs
• Review customer needs to enhance offerings and competitiveness
• Review sales proposals and/or tender documents
• Develop sales performance metrics based on organisation service prices and cost structure approaches
• Develop co-created solutions with customers to enhance offerings and competitiveness
• Manage delivery of logistics products and services that meet customer requirements
• Deploy logistics services that meet customer requirements
• Develop intervention strategies to mitigate gaps in delivery of logistics services

Transportation Operations 

• Manage overall transportation operations
• Review effectiveness of risk management plans and resources for transport execution
• Anticipate emerging transport operations parameters to determine future resource requirements
• Communicate key messages resulting from transport operations data analysis to key stakeholders
• Communicate importance of achieving transportation operation timeframe outcomes with efficient use of resources
• Formulate vehicle fleet management strategies across different plans
• Develop the strategic positioning of transportation operation processes within warehousing or freight forwarding operations
• Drive implementation of transportation solutions for improvements and/or closing gaps

Warehousing, Cargo and Material Handling 

• Determine warehouse storage system strategy using knowledge of changes in conditions, operations and the environment and its impact to outcomes
• Develop warehouse operations performance goals using quality management knowledge
• Review warehousing standards for quality management systems
• Review warehouse planning methods, warehouse storage and layout plans
• Lead warehouse security planning and operations
• Review selected and deployed material handling systems
• Lead re-location of warehouses
• Communicate importance of achieving cargo-handling timeframe outcomes with efficient use of resources
• Manage the impact of changing industry standards or sector requirements in cargo documentation
• Manage the performance level of equipment
• Review methods and techniques to better manage dangerous goods and hazardous materials
• Review methods and techniques to better manage time and temperature-sensitive cargo
• Review cargo consolidation plans to identify savings in space, cost and efficiency

Job Requirements

• Basic knowledge of SAP/Warehouse Management System (WMS)/Supply Chain Software/Enterprise Resource Planning (ERP) Systems
• Proficiency in basic Microsoft Office/Power Platform Applications 
• Strong analytical, problem solving and communication skills
• Leadership skills and the ability to collaborate across functions

Professional Qualifications & Relevant Experience

• Degree/Diploma in Business/Logistics/Supply Chain or equivalent certifications
• 7-10 years of relevant working experience in Warehouse Operations/Vendor Management