Assistant Manager - QHSSE/Ops Admin

Job Function

Quality Assurance

Job Summary

The Assistant manager – Quality Assurance is responsible and support for the daily QA activities within the organisation. He/She is responsible to propose risk management plans and initiate the Quality management System, Quality Plan and operation structures. He/She must be preferably able to propose validation studies, risk assessments and support internal audits to ensure the achievement of acceptable quality levels. He/She requires at least knowledge of regulatory requirements and verification of product and ability to process quality for product release.

He/She should promote awareness training programmes, recommend continuous improvements for the department. In addition, he/she should initiate department operational and financial status.

The Assistant manager – Quality Assurance possesses at least minimum basic leadership to provide clear guidance on work activities, and to support continuous improvement and applies in his department. He/She should at least be able to resolve problem skills and prioritise issues to make well informed and effective decisions for the department.

Job Responsibilities/Key Tasks(External)

Manage customer relationships
•    Recommend customer relationship management programmes
•    Initiate actions to address customer requests that deviate from signed contractual agreement.
•    Recommend to address customer dissatisfaction of products and service standards viz customers performance review.
•    Initiate and work with product subject matter experts to address high-level technical nuances related to product and services/ or product and service offerings.

Manage people, finance and organisational development
•    Identify the Quality department’s financial budget for management approval and monitor cost-effectiveness against budgets and forecasts.
•    Cascade annual performance goals and departmental objectives in line with strategy
•    Facilitate of department’s recruitment and retention efforts

Contribute to continuous improvement and technology advancement
•    Propose research on application of new quality inspection and testing methods, trends and industry best practices.
•    Propose new technologies and latest market trends to improve productivity and innovation
•    Initiate technology and data analytics plans to generate insights from quality audit reports and support strategic decision making
•    Execute lean practices for Quality activities.
•    Initiate the effectiveness of Quality processes and procedures and identify opportunities for process improvement.

Perform quality control activities
•    Ensure day to day quality control activities adhere to production schedule.
•    Identify post-quality inspection acceptance process of incoming, in-process and outgoing products/shipments.
•    Identify and propose corrective and preventive actions.
•    Authorise batch release of starting materials and finished repackaged goods.
•    Perform facility maintenance for critical equipment.
•    Support and assess maintenance programme.
•    Support and assess engineering projects.

Manage document control measures
•    Identify electronic and hardcopy documentation requirements for operations across the organisation.
•    Identify documentation management system.
•    Identify updated documentation in response to changes in processes.
•    Manager document control guidelines and templates and recommend revisions according to results of document control audits.

Manage Quality related training
•    Facilitate training on QMS, regulatory and other requirements.
•    Support training programmes for QMS, regulatory and other requirements in line with the training strategy
•    Introduce additional training programmes to address gaps identified from audits and checks.

Job Requirements

Professional Qualifications & Relevant Experience

•    Degree holders/ Poly diploma holders with min relevant experience of 6 yearsa