Assistant Manager - Operations

Job Function

Warehouse & Cold Chain Management

Job Summary

The Assistant Manager - Warehouse and Cold Chain Management is responsible for the operations of the Warehouse. He/She manages the operational policies, standards and procedures, and leads the implementation of warehousing solutions, on-site solutions and processes, and delivering service excellence.

He/She is also responsible for managing business resources, overall customer service quality and relationships. He/She facilitates the organisation’s adoption and implementation of technology to enhance productivity, efficiency and safety of the business.

He/She is expected to lead and maintain the professionalism and discipline of his/her department, and make business decisions independently. He/She is also expected to assess or mitigate security risks and oversee responses to incidents and emergencies.

Job Responsibilities/Key Tasks(External)

Business Administration Operations 

• Manage recurring revenue streams within the framework of the organisation’s vision and overall objectives
• Influence stakeholders’ perspectives on requirements and activities
• Ensure adherence to organisation’s governance, compliance issues and reporting processes
• Ensure adherence to organisation’s data governance and protection processes
• Manage teams in the workplace
• Align resources management (manpower and asset) strategies with business strategies across different business activities
• Develop risk mitigation plans

Business Process/Continuous Improvement 

• Build a culture of business process improvements
• Motivate colleagues at organisational level to develop innovative solutions for driving change
• Formulate business process solutions to innovate current business processes
• Enforce corporate social responsibility policies for warehouse operations
• Formulate environmental protection policies and procedures
• Develop operations performance pledge using quality management knowledge

Safety and Health 

• Drive WSH activities to ensure department's compliance to requirements
• Manage safety and health risk assessment
• Influence behavioural changes to resolve areas of non-conformance to WSH standards
• Lead WSH solutioning discussions around suggestions to improve existing processes

Technology Application 

• Drive the successful completion of technology projects
• Review impact of the use of technology or electronic tools and devices on organisational performance
• Review the impact of implementing technology enablers on organisational operations
• Leverage on data analytics to build insights on technology usage

Sales and Customer Service 

• Drive customer attraction and retention strategies to improve on customer loyalty
• Collaborate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
• Develop business plans to grow the business
• Engage in targeted conversations that steer customers to solutions that address their needs
• Review customer needs to enhance offerings and competitiveness
• Review sales proposals and/or tender documents
• Develop sales performance metrics based on organisation service prices and cost structure approaches
• Develop co-created solutions with customers to enhance offerings and competitiveness
• Manage delivery of logistics products and services that meet customer requirements
• Deploy logistics services that meet customer requirements
• Develop intervention strategies to mitigate gaps in delivery of logistics services

Transportation Operations 

• Manage overall transportation operations
• Review effectiveness of risk management plans and resources for transport execution
• Develop the strategic positioning of transportation operation processes within warehousing or freight forwarding operations

Warehousing, Cargo and Material Handling 

• Determine warehouse storage system strategy using knowledge of changes in conditions, operations and the environment and its impact to outcomes
• Review warehouse planning methods, warehouse storage and layout plans
• Lead warehouse security planning and operations
• Review selected and deployed material handling systems
• Lead re-location of warehouses
• Review cargo consolidation plans to identify savings in space, cost and efficiency

Job Requirements

• Basic knowledge of SAP/Warehouse Management System (WMS)/Supply Chain Software/Enterprise Resource Planning (ERP) Systems
• Proficiency in basic Microsoft Office/Power Platform Applications 
• Strong analytical, problem solving and communication skills
• Leadership skills and the ability to collaborate across functions

Professional Qualifications & Relevant Experience

- Degree/Diploma in Business/Logistics/Supply Chain or equivalent certifications

- 5-8 years of relevant working experience in Warehouse Operations/Vendor Management