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Assistant Manager - Operations (HLS)

Job Function

Warehouse & Cold Chain Management

Job Summary

The Assistant Manager - Warehouse and Cold Chain Management is responsible for the operations of the Warehouse. He/She manages the operational policies, standards and procedures, and leads the implementation of warehousing solutions, on-site solutions and processes, and delivering service excellence.

He/she is also responsible for managing business resources, overall customer service quality and relationships. He/she facilitates the organisation’s adoption and implementation of technology to enhance productivity, efficiency and safety of the business.

He/she is expected to lead and maintain the professionalism and discipline of his department, and make business decisions independently. He/she is also expected to assess or mitigate security risks and oversee responses to incidents and emergencies.

Job Responsibilities/Key Tasks(External)

Business Administration Operations 

  • Manage recurring revenue streams within the framework of the organisation’s vision and overall objectives
  • Influence stakeholders’ perspectives on requirements and activities
  • Ensure adherence to organisation’s governance, compliance issues and reporting processes
  • Ensure adherence to organisation’s data governance and protection processes
  • Manage teams in the workplace
  • Align resources management (manpower and asset) strategies with business strategies across different business activities
  • Develop risk mitigation plans

Business Process/Continuous Improvement 

  • Build a culture of business process improvements
  • Motivate colleagues at organisational level to develop innovative solutions for driving change
  • Formulate business process solutions to innovate current business processes
  • Enforce corporate social responsibility policies for warehouse operations
  • Formulate environmental protection policies and procedures
  • Develop operations performance pledge using quality management knowledge

Safety and Health 

  • Drive WSH activities to ensure department's compliance to requirements
  • Manage safety and health risk assessment
  • Influence behavioural changes to resolve areas of non-conformance to WSH standards
  • Lead WSH solutioning discussions around suggestions to improve existing processes

Technology Application 

  • Drive the successful completion of technology projects
  • Review impact of the use of technology or electronic tools and devices on organisational performance
  • Review the impact of implementing technology enablers on organisational operations
  • Leverage on data analytics to build insights on technology usage

Sales and Customer Service 

  • Drive customer attraction and retention strategies to improve on customer loyalty
  • Collaborate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
  • Develop business plans to grow the business
  • Engage in targeted conversations that steer customers to solutions that address their needs
  • Review customer needs to enhance offerings and competitiveness
  • Review sales proposals and/or tender documents
  • Develop sales performance metrics based on organisation service prices and cost structure approaches
  • Develop co-created solutions with customers to enhance offerings and competitiveness
  • Manage delivery of logistics products and services that meet customer requirements
  • Deploy logistics services that meet customer requirements
  • Develop intervention strategies to mitigate gaps in delivery of logistics services

Transportation Operations 

  • Manage overall transportation operations
  • Review effectiveness of risk management plans and resources for transport execution
  • Develop the strategic positioning of transportation operation processes within warehousing or freight forwarding operations

Warehousing, Cargo and Material Handling 

  • Determine warehouse storage system strategy using knowledge of changes in conditions, operations and the environment and its impact to outcomes
  • Review warehouse planning methods, warehouse storage and layout plans
  • Lead warehouse security planning and operations
  • Review selected and deployed material handling systems
  • Lead re-location of warehouses
  • Review cargo consolidation plans to identify savings in space, cost and efficiency

Job Requirements

  • Proficient in use of MS Office Applications / Microsoft Power Platform Applications 
  • Knowledge of SAP / WMS will be an added advantage 

Professional Qualifications & Relevant Experience

  • Degree / Diploma in Procurement / Logistics / Supply Chain or equivalent certifications 
  • Min.5-8 years of relevant working experience in warehouse operations. 

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