Assistant Manager - IT

Job Function

Information Technology

Job Summary

The Assistant/Deputy Manager - Infrastructure (Information Technology) drives the implementation of strategy for infrastructure operations and maintenance to ensure availability of stable and secure systems. He/She manages project resource allocation and develops infrastructure implementation, operations and maintenance engineers; scopes out policies and sets performance expectations. He/She identifies problems and presents new methodologies and/or solutions to key stakeholders to enhance and improve the delivery of infrastructure operations and maintenance services.
He/She is able to address multi-faceted issues effectively to ensure systems are stable and secure. He/She adopts a methodical approach to managing project resources and communicates well to his team and key stakeholders on the solutions developed.

Job Responsibilities/Key Tasks(External)

Plan infrastructure operations and maintenance strategy
•    Advise the business on infrastructure operations and maintenance related issues
•    Recommend process, product or service improvements, resource optimisation and cost savings
•    Partner with stakeholders to define infrastructure operations and maintenance requirements for new technology implementations
•    Anticipate internal and/or external business challenges and/or regulatory issues
•    Forecast financial, physical, and human resource needs to meet established objectives

Manage infrastructure and infrastructure implementation
•    Organise managers, engineers and technical specialists to perform day-to-day activities around infrastructure implementation
•    Control the prioritisation of requirements and allocation of staff, budget and equipment resource
•    Update senior leaders on the status of implementation and expansions of infrastructure
•    Coordinate complex and major implementation rectifications

Provide incident resolution guidance
•    Schedule activities to ensure continuity of service and prompt resolution of issues
•    Monitor response and resolution time on live incidents
•    Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved
•    Respond to more complex, escalated enquiries from team members
•    Develop problem solving guidelines, checklists, or materials to assist staff to respond to user problems
•    Oversee disaster recovery planning and testing

Manage projects
•    Assign team members to projects
•    Supervise the execution of day-to-day infrastructure operations, system installations and integration
•    Guide engineers toward performing services on time, within budget and in accordance with business requirements
•    Maintain oversight of complex infrastructure operations and maintenance projects end-to-end as required
•    Monitor overall infrastructure performance, capacity and resource utilisation
•    Drive resource and cost optimisation across projects
•    Develop infrastructure operations and maintenance project plans
•    Initiate plans to respond to request on more infrastructure and system resources
•    Update senior leaders on project status, resource optimisation and cost savings

Manage teams
•    Oversee team management including budgets, forecasting, work allocations and staffing
•    Develop staff through ongoing coaching, mentoring and career discussions
•    Define common goals, direction and accountability among staff
•    Drive effective performance management practices within the department in accordance with organisation policies and procedures

Job Requirements

Professional Qualifications & Relevant Experience

• Bachelor's Degree (or equivalent professional qualifications) in a relevant field
• 5-8 years of relevant experience will be preferred