Assistant / Deputy Manager - Business Excellence & Continuous Improvement

Job Function

Corporate

Job Summary

Delivery of the Business Excellence & Sustainability Strategy for the STL Group to facilitate Business Excellence certifications, Continuous Improvement programme, and business process re-engineering opportunities to support the Group strategic direction.

Job Responsibilities/Key Tasks(External)

Business Process Re-engineering (BPR):

a. Facilitate Business Process Re-Engineering or organisational/job redesign projects to enhance operational efficiency and effectiveness.

b. Collaborate with Business Units (BUs) to identify and eliminate waste, streamline processes, and implement job enrichment and reconfiguration.

c. Integrate BPR with emerging technologies such as AI to drive automation and enhance data analytics capabilities.

d. Conduct detailed process mapping to identify gaps and opportunities, eliminate waste, and integrate AI solutions.

e. Develop a comprehensive and process-oriented library to capture all processes and improvement initiatives across Verticals.

· Continuous Improvement (CI):

a. Promote CI mindsets through deploying Lean Six Sigma and Change Management throughout the supported Business Units (BUs).

b. Facilitate assigned projects, focusing on identifying opportunities to improve productivity, decrease costs, increase capacity, improve accuracy and timeliness, and redesign roles and functions.

c. Drive STL continuous improvement and operational excellence by deploying LEAN Six Sigma, Business Process Management, and Change Management.

· Project Management:

Facilitate assigned projects, focusing on identifying opportunities to improve productivity, decrease costs, increase capacity, improve accuracy and timeliness, and redesign roles and functions

· Certification Exercises:

Support STL Group in annual certification exercises, including various Group ISO Standards (e.g., ISO 9001 Quality, ISO 45001 Safety, ISO 22301 BCM, ISO 28000 Security, ISO 37001 Anti-Bribery).

a. Documentation: Establish and maintain documentation (e.g., SOPs, Manuals, Forms) ensuring their continual suitability through periodic review

b. Audit Liaison: Act as a liaison officer for audits, following up on discrepancies reported via corrective action reports and tracking them until closure

c. Risk Assessment: Conduct risk assessments for ISO management systems with stakeholders to identify risks, develop mitigation strategies, ensure compliance with regulations and industry standards, and review their continual suitability

d. Tabletop Exercise: Plan, design, and facilitate tabletop exercises to simulate incident scenarios and assess the effectiveness of response teams.

e. Customer/Authority Audit Management: Manage customer audits, authority audits, and third-party consultant audits, following up on any areas for improvement until closure.

f. License and Certificate Tracking: Monitor and track licenses and certificates expiration dates proactively with stakeholders to ensure continuous access to services, compliance with regulations, and protection against security risks.

· Other Tasks: Perform any other tasks as assigned by the Supervisor.

Job Requirements

Qualifications Required

• Bachelor's degree in engineering, science, business, or related discipline.
• Qualified ISO Internal Auditor (Essential)/Lead Auditor (Preferred but not essential).
• At least a LEAN Six Sigma (LSS) Green Belt Certification
• Minimum 5 years of experience in a Logistics or Lean manufacturing environment with extensive hands-on experience in Business Process Re-engineering efforts and successfully driving Business & Operational Excellence practices.
• Experience in Sustainability is preferred but not essential
• Proficiency in MS Office (Excel, Word, PowerPoint, Power BI).