Application Support & Automation Manager

Job Function

Information Technology

Job Summary

The Assistant/Deputy Manager - Applications (Information Technology) plans and oversees multiple inter-dependent programmes spanning multiple years that impact one or more business units or one larger project. He/She oversees all aspects of assigned programmes throughout programme lifecycles to ensure completion within the defined scope, quality, time and cost constraints. He/She ensures accurate allocations of resources throughout the programme. He/She leads multi-disciplinary teams, composed of various levels of personnel, vendors, and clients to create and deploy successful programmes.
He/She is confident and decisive in leading projects, overseeing the completion and integration of inter-dependent programmes and parts. He/She has excellent communication skills, capable of effectively influencing various internal and external stakeholders.

Job Responsibilities/Key Tasks(External)

Set programme management framework 
•    Provide inputs and support to develop the programme management framework, templates, tools and systems to deliver cost, time and quality metrics 
•    Design training programme to enable effective application of programme management framework across the organisation 
•    Support the higher management in governance of programme management framework through audits  
•    Guide Project Managers in adoption of the set framework at the appropriate level 

Develop programme plan 
•    Develop the integrated programme plan including detailed activities, resource planning, cost estimation for projects 
•    Work with stakeholders to establish and gain consensus on programme goals, objectives and deliverables 
•    Review programme plan to determine time frame, funding limitations, procedures for accomplishing projects 
•    Acquire programme requirements such as human resource, required information, various agreements and material or technology needed  
•    Guide Project Managers to deliver plans aligned to overall programme objectives 
•    Set expectations for periodic and milestone reviews including status reports, programme risk identification and other dashboards
 
Implement programme 
•    Drive programme to meet schedules, budget, manpower and technical quality targets 
•    Drive programme discipline to document scope changes, issues and risks that affect implementation 
•    Work with users, technical staff and management to determine and resolve issues associated with programme implementation 
•    Conduct regular programme reviews to recommend schedule changes, cost or resource adjustments 

Manage teams 
•    Oversee team management including budgets, forecasting, work allocations and staffing 
•    Develop staff through ongoing coaching, mentoring and career discussions  
•    Define common goals, direction and accountability among staff 
•    Drive effective performance management practices within department in accordance with organisation policies and procedures

Job Requirements

Professional Qualifications & Relevant Experience

- Degree in any IT related field or Computing Field

- 5-8 years of working experience